IT process automation is more than just another add-on or even just another IT management tool. It is a new IT operations management paradigm requiring new skills, organizational design, investment, and support.
Read the Gartner white paper IT Process Automation: Moving from Basics to Best Practices to learn how the best practices required can ensure you realize maximum value, including:
- How to assess your automation readiness by analyzing your process and organizational maturity levels
- How to identify the skills needed to be successful
- How to standardize configurations to lower the costs and risks of development